Press Release

Hong Kong Customs alerts public to fraudulent phone calls

Hong Kong Customs today (April 8) appealed to members of the public to stay alert to deceptive phone calls purporting to be made by Customs.

Customs has recently received a number of public enquiries about receiving phone calls from +852 2815 7711, which is the same number as Customs' General Enquiry Hotline (2815 7711), or from other local mobile phone numbers. The callers claimed to be an officer of Hong Kong Customs and told members of the public concerned that they had an express parcel or cargo consignment seized by Customs because contraband items had been found therein. Some of the callers also requested members of the public to take further actions, such as visiting the Shenzhen Bay Control Point or other control points for investigations or penalty payments, or downloading unknown mobile applications.

Customs clarified that the department had not made any of the calls in question. If Customs officers need to contact members of the public, they will provide relevant information to verify the identity of both parties, but will not request the public to provide sensitive personal information nor download unofficial mobile applications.

Customs has reported the incident to the Police for follow-up investigations.

Customs reminds members of the public to remain vigilant and verify the identity of a caller when receiving any suspicious phone call, and do not disclose their personal information to others arbitrarily. If in doubt, please report to the Police immediately.

Customs said impersonating a public officer is a serious offence and urged the public not to defy the law.

Ends/Tuesday, April 8, 2025