Comments on Services Provided by this Department

If members of the public have any complaints/comments on the services provided by this Department, he/she can make it on the spot to the officer-in-charge of the Customs office. He/ she can also directly make an appointment with our Complaints Investigation Group for an interview.

He/ she can also lodge his/ her complaint/comments on our services by:

• Mail
  Customs and Excise Department
  Complaints Investigation Group
  Departmental Complaints Officer
  3/F, Customs Headquarters Building
  222 Java Road, North Point
  Hong Kong
• Phone

  Customs Service Complaints Hotline :	(852) 8100 3553 (office hours); or
  Duty Controller :	(852) 3759 2288 (outside office hours)

• Fax
  (852) 2854 3962;
• E-mail
  customsenquiry@customs.gov.hk

Suggestions

If members of public wish to give suggestions on our services, please contact us by: -

• Mail
  Customs and Excise Department
  Office of Departmental Administration
  30/F, Customs Headquarters Building
  222 Java Road, North Point
  Hong Kong
• Phone

  Enquiry Hotline (24-hr) :	(852) 2815 7711

• Fax
  (852) 2542 3334
• E-mail
  customsenquiry@customs.gov.hk