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Comments and Suggestions

Comments on Services Provided by this Department

If members of the public have any complaints/comments on the services provided by this Department, he/she can make it on the spot to the officer-in-charge of the Customs office. He/ she can also directly make an appointment with our Complaints Investigation Group for an interview.

He/ she can also lodge his/ her complaint/comments on our services by:

  • Mail
    Customs and Excise Department
    Complaints Investigation Group
    Departmental Complaints Officer
    3/F, Customs Headquarters Building
    222 Java Road, North Point
    Hong Kong
  • Phone
    Customs Service Complaints Hotline : (852) 8100 3553 (office hours); or
    Duty Controller : (852) 3759 2288 (outside office hours)
  • Fax
    (852) 2854 3962;
  • E-mail
    customsenquiry@customs.gov.hk
Complaint System

Suggestions

If members of public wish to give suggestions on our services, please contact us by: -

  • Mail
    Customs and Excise Department
    Office of Departmental Administration
    30/F, Customs Headquarters Building
    222 Java Road, North Point
    Hong Kong
  • Phone
    Enquiry Hotline (24-hr) : (852) 2815 7711
  • Fax
    (852) 2542 3334
  • E-mail
    customsenquiry@customs.gov.hk
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