From 2023 to March 2024, by conducting test-buy operations and deploying a Quick Response Team, Customs successfully effected 9 cases involving salespersons of medicine shops who had engaged in unfair trade practices by making misleading omissions in the course of selling Chinese medicines, or applying false trade descriptions in the course of selling passing-off products by claiming the products as genuine.
Customs has established a Quick Response Team to handle urgent complaints lodged by short-haul visitors. The complaints will be promptly referred to investigators to handle with priority.
Reporting Means:
- Customs' 24-hour hotline 2545 6182
- Email account crimereport@customs.gov.hk
- Online form eform.cefs.gov.hk/form/ced002/
