Most parents nowadays arrange various extra-curricular activities for their children, such as tutorial and interest classes, to foster their all-rounded development. When procuring education courses, some parents opt to prepay the course fees for several months or even years.
Consumers are reminded to procure education services from reputable shops and carefully consider their decisions. They have to pay attention to the terms and conditions of services, including the refund arrangement, and retain transaction receipts and related records. When making prepayments, consumers are also reminded to be aware of the potential for irretrievable financial losses incurred from sudden business closure.
- Pay attention to the terms and conditions of services, including the refund arrangement
- Pay attention to the sale of the prepaid service
- Procure education service at reputable shops
- Retain the transaction receipts
Complaint figures
From July to October 2023, "education service" topped the list of complaint figures of service categories related to unfair trade practices, which accounted for 35% of the total figures. Complaints associated with "beauty and hair"（14%）and "travel"（12%）come second and third respectively.
