In view of the full resumption of normal travel between Hong Kong and the Mainland since 6 February 2023, Hong Kong Customs proactively conducted publicity campaign at popular tourist hotspots to raise inbound tourists’ awareness of their consumer rights. Mobile promotion vehicle was deployed to introduce the Quick Response Team（QRT）of Hong Kong Customs. QRT was specifically responsible for handling complaints involving short-haul visitors, temporary or mobile stalls. To address the pressing needs of tourists, complaints would be promptly referred and handled with priority. 

![Customs officers distribute pamphlets to remind inbound tourists of unfair trade practices of medicine shops.](/uploads/D14_E_f4df940970.jpg)
■Customs officers distribute pamphlets to remind inbound tourists of unfair trade practices of medicine shops.


因應香港與內地全面通關，香港海關積極於多個旅熱點進行宣傳，包括安排流動宣傳車介紹香港海關快速行動隊的工作，提高入境旅客對自身消費權益的意識。快速行動隊是一支專責處理涉及短期留港旅客、流動或臨時攤檔舉報的機動小隊，有關個案會作即時轉介並交由調查人員優先處理，做到急旅客所急。

![海關人員印製宣傳單張，提醒入境旅客留意藥店不良營商手法。](/uploads/D14_02_C_09ec260d29.jpg)
■海關人員印製宣傳單張，提醒入境旅客留意藥店不良營商手法。

![海關人員於旅遊熱點介紹香港海關快速行動隊的工作。](/uploads/D14_01_C_539a39c7cd.jpg)
■海關人員於旅遊熱點介紹香港海關快速行動隊的工作。

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 Ninja-Zero-Tolerance assures you - Quick Response Team in action anytime

「零容忍者」提提你 快速行動隊隨時出動

![ 「零容忍者」提提你 快速行動隊隨時出動](/uploads/D17_01_C_f369f0a9fe.jpg)
Apart from the deployment of mobile promotion vehicle, Hong Kong Customs also published shopping tips for Mainland tourists on its official WeChat account. The easy-to-understand shopping tips aim to remind tourists to stay alert and avoid falling into consumer pitfalls. Useful information such as the Quick Response Team of Hong Kong Customs and its reporting channel was also provided.


![「零容忍者」提提你 快速行動隊隨時出動](/uploads/D15_01_C_7901d6b22f.jpg)
除了安排流動宣傳車，香港海關亦於官方微信公眾號發布為內地旅客特別設計的消費小錦囊，透過輕鬆易明的口號，提醒旅客精明消費，以免墮入不良商戶的陷阱，同時亦介紹快速行動隊的工作及舉報途徑等實用資訊。<br>
![香港海關於官方微信公眾號發布消費小錦囊](/uploads/D15_02_C_794f8b7191.jpg)
■香港海關於官方微信公眾號發布消費小錦囊
![香港海關舉報熱線資料](/uploads/D15_03_C_0992c05016.jpg)
■香港海關舉報熱線資料


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Shopping tips for Inbound Tourists

為入境旅客特設的消費小錦囊

The top two complaint figures of industries reported by inbound tourists from November 2022 to February 2023: 

![Consumer Protection](/uploads/D16_E_9a7163b240.jpg)

With the normal travel between the Mainland and Hong Kong fully resumed, complaints against unfair trade practice of selling Chinese herbal medicines or dried seafood topped the list. In March this year, the Quick Response Team, acting on the report from a Mainland tourist, immediately conducted follow-up investigation and then swiftly arrested two male staff of a medicine shop suspected to have misled a consumer by confusing the price units in the course of selling a Chinese herbal medicine, in contravention of the Trade Descriptions Ordinance. If you encounter unfair trade practices, please report to the Hong Kong Customs hotline 25456182.


二○二二年十一月至二○二三年二月期間，涉及入境旅客的舉報，當中首兩位行業類別如下:
![舉報不良手法銷售](/uploads/D16_C_3fe4c080b0.jpg)



隨着內地與香港全面通關，以不良營商手法銷售中藥材或海味的投訴居首位。今年三月快速行動隊接獲一名內地遊客舉報後，立即展開跟進調查，迅速拘捕一間藥店的兩名男店員，涉嫌以誤導手法，混淆計價單位向顧客銷售中藥材，違反商品說明條例。無論是旅客或香港市民若遇到不良銷商手法，可致電香港海關熱線2545 6182舉報。 


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Consumer Protection

舉報不良手法銷售

![False claim on mileage reading of  second-hand vehicles](/uploads/D17_E_14cbbd9f8b.jpg)
Since travel mileage is one of the important factors in determining the market value of a second-hand vehicle, there were a number of cases related to car dealers who supplied second-hand vehicles with false travelling mileage reading in order to increase the market values. Apart from violating the Trade Descriptions Ordinance, it might cause harm to road users due to concealment of actual vehicle condition. Hong Kong Customs attaches great importance to the protection of consumer rights and adopts a multi-pronged strategy to combat this malpractice. On top of taking enforcement actions and prosecuting unscrupulous traders, Hong Kong Customs also promotes compliance among traders and raises consumers' awareness through education and publicity, e.g. a related <a href="https://youtu.be/K2psSHKnUbY" target="_blank">promotional video</a> is now available on the Hong Kong Customs website and its social media accounts.

行駛里數是決定二手車輛市場價值的重要因素，過往曾有不法商人出售附有虛假行駛里數的二手汽車，藉以提高其價值。此做法除違反《商品說明條例》外，亦因車輛實際情況被隱藏而會對道路使用者造成危險。香港海關非常重視保障消費者權益，除採取執法行動和檢控不法商戶外，亦透過宣傳教育，例如製作<a href="https://youtu.be/K2psSHKnUbY" target="_blank">宣傳短片</a>加強商戶遵從法例的意識，以及提高市民的認知，相關短片已上載至部門網頁及社交媒體帳戶供大眾瀏覽。

![二手汽車咪錶上 虛假行車里數聲稱](/uploads/D17_02_C_da7f862b18.jpg)
■小錦囊提醒市民購買二手車輛時須留意事項。

為入境旅客特設的消費小錦囊

「零容忍者」提提你快速行動隊隨時出動

舉報不良手法銷售

「零容忍者」提提你快速行動隊隨時出動

舉報不良手法銷售

二手汽車咪錶上虛假行車里數聲稱

為入境旅客特設的消費小錦囊

「零容忍者」提提你 快速行動隊隨時出動

舉報不良手法銷售

「零容忍者」提提你 快速行動隊隨時出動

舉報不良手法銷售

二手汽車咪錶上 虛假行車里數聲稱

「零容忍者」提提你快速行動隊隨時出動

「零容忍者」提提你快速行動隊隨時出動

二手汽車咪錶上虛假行車里數聲稱