It has happened before that a beauty parlour abruptly shut down, leaving customers with prepaid services unable to redeem them. After in-depth investigation, Hong Kong Customs prosecuted the director of the beauty parlour for "wrongly accepting payment". The director was convicted and sentenced to 240 hour of community service.
Smart Shopping Tips:
￭ Carefully consider your decisions before purchasing high-valued prepaid services.
￭ Choose services from reputable shops.
￭ Assess your personal needs and financial situation.
￭ Pay attention to the terms and conditions of services, including refund policies.
￭ Keep all transaction receipts and related records.
Complaint figures related to the sale of beauty and fitness services by unfair trade practices(UTP)
From January 1 to September 15, 2024, Hong Kong Customs received 386 and 22861 UTP complaints involving "beauty and hair services" and "fitness services" respectively. The nature of complaints are as follows:
