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Summer vacation is the peak season for travelling. There were cases where traders applied unfair trade practices to sell expensive vacation club memberships. Hong Kong Customs thus reminds consumers about common unfair trade practices in the sale of vacation club membership to avoid traps employing sale tricks and financial losses. 

Unscrupulous traders would approach consumers through telephone surveys, lure them with free gifts and invite them to collect them in person. When the consumers arrive, the traders will put the customers at ease by pretending to be interested in their travel experience. The process often lasts for several hours, during which different salespersons will take turns in selling the memberships. Those memberships are expensive, and the salespersons will persuade consumers to purchase them using installment payments, loans, etc.  

Customs reminds consumers to carefully consider their needs and financial situation before making transactional decision. Meanwhile, consumers should read the contract terms carefully before signing, especially paying attention to if any additional administrative fee is involved. Stand firm if you do not want to buy it. 

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■Tips to remind the public to beware of the sale pitfalls of vacation club membership.

暑假是旅遊旺季，過往曾有不法商人以不良營商手法銷售高價旅遊會籍，海關藉此提醒市民留意當中常見的不良手法，以免墮入消費陷阱，招致金錢損失。

不良商戶會先以電話問卷接觸消費者，並以免費贈品作招徠，邀請他們親身到達商戶換領。期間，銷售人員會假借對其旅遊經驗感興趣，使其放鬆戒備，然後安排不同人員輪流銷售，過程往往長達數小時。這些會籍金額高昂，銷售人員更會游說消費者使用分期、貸款等方式購買會籍。

海關提醒消費者於付款前，要慎重考慮個人需要及財政情況，並要先了解清楚合約條款才簽署，特別留意有否涉及額外的行政費用；如不欲購買，便應明確拒絕。

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■香港海關應邀出席由旅遊業監管局舉辦的課程，向持牌旅行代理商負責人、導遊及領隊進行合規推廣。

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■小錦囊提醒市民留意旅遊會籍的銷售陷阱。

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Beware of sale pitfalls of vacation club membership

如何避免旅遊會籍銷售陷阱

The top three complaint figures of service categories related to unfair trade practices in travel industry from March to June 2023:

![D16 - E.png](/uploads/D16_E_60d374d751.png)

在二○二三年三月至六月期間，涉及「旅遊業」的不良營商手法舉報當中，首三位服務類別如下:

![D16 - C.png](/uploads/D16_C_5dbaf74f7d.png)

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Complaint figures

舉報數字

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Tips from Ninja-Zero-Tolerance

- Keep an eye on the weighing equipment to see whether the reading is set at "0"
- Pay attention to the act and process of weighing by the trader
- Trader gives weighing scale reading side towards consumer
- Prior to weighing, make sure the weighing tray is empty
- Request and keep the transaction receipts for easy follow-ups
- Use a public scale to check the weight of food

![16c.png](/uploads/16c_82d30af380.png)

- 注意量重器具在秤量前的讀數是否已清零
- 秤量時留意商販的動作及過程
- 商販須把量重器具的讀數面向顧客
- 注意秤量前秤盤是否已清空
- 索取及保留交易單據方便日後跟進
- 利用公磅查核所購物品重量


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How to avoid short-weight malpractice?

「零容忍者」醒你小貼士

**Shopping Mid-Autumn Festival Foods**

Mid-Autumn Festival is around the corner. Consumer Protection Bureau will step up our enforcement action by conducting more test purchases of fruits and other festive foods as well as more inspections of weighing equipment used by traders to ensure their compliance with the law. Customs also draws the public attention to the following tips when shopping for festive foods:
- Can I see scale reading?
- Is the weighing tray empty before weighing?
- Is the price clearly displayed?
- Is the weight sufficient?

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**選購中秋節食品**

臨近中秋節，消費者保障科會加派人員到市面試購水果及其他應節食品，及檢驗商戶所使用的秤量工具，以確保商戶守法。與此同時，海關提醒市民選購節日食品時留意以下小貼士：
- 有無得睇清楚讀數？
- 個磅秤量前係咪吉既？
- 價格有無標示清楚？
- 係咪「足秤」？

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Complaint figures

Beware of sale pitfalls of vacation club membership

How to avoid short-weight malpractice?

Beware of sale pitfalls of vacation club membership

How to avoid short-weight malpractice?

No tolerence of short-weight crime, No delay in reporting time